Refund & Digital Delivery Policy

Last updated: 16 October 2026

Digital products

If a payment is confirmed but the download is not available, contact support with your order ID and payment receipt details. We will investigate and, where appropriate, provide access or arrange a refund.

Duplicate or incorrect payments

If you believe you paid twice or were charged the wrong amount, contact support promptly. We will check the official transaction record before deciding the appropriate correction.

Change of mind

Because digital files can be delivered immediately, change-of-mind requests may be handled differently from failed delivery, duplicate payment or defective-product cases, subject to applicable law and the information shown before purchase.

How to request help

Use the contact details on the Support page. Include your order ID and transaction reference where available, but never include your M-Pesa PIN or passwords.